A Bridge to your Family's Future

Program Policies

Personal Information

If one parent asks for anything in writing from the centre, will the other parent be notified?

Yes, if one parent requests a letter or an observation report, we will automatically send a copy to the other parent, at no cost to him/her.

Can the centre call my lawyer and give her/him an update about my file?


Will the other parent have access to my personal information?

No. Personal information, such as your address and phone number, will not be shared with the other parent.

Who can have access to my personal information?

The police, a Children's Aid Society and government agencies will have access to your information.

What about the collection of my personal information?

Supervised Access collects your personal information directly from you during your intake interview. We may obtain and exchange information about you from/with other sources, for example:

  • Your Lawyer

  • A Government Agency or Registry

  • A Children's Aid Society (CAS)

  • The Police

  • The Family Responsibility Office

  • The Courts

  • The Office of the Children's Lawyer (OCL)

What is SEC's policy regarding the Consent for Disclosure of Information?

During the intake interview, clients are asked to sign the consent for disclosure of information form, which will allow SEC Supervised Access to use or disclose your personal information.

Normally, we ask for your consent in writing, but in some circumstances, especially with regards to the setting up of visits, including schedules, time, day, date, type of food, child's special needs and change of access time, we may accept your verbal consent, at the discretion of the staff.

What personal information does SEC collect?

We ask every client to provide us with their personal information, including:

  • Your full name

  • Your full address

  • Your telephone number

  • Your lawyer's name and telephone number

  • License plate number

  • Two persons for emergency contacts

  • Affidavits, social work reports or assessments, bail, restraining or probation orders, if applicable

If you do not give us your personal information, we cannot provide you with service.

When might SEC Supervised Access Services disclose your personal information?

SEC Supervised Access always values confidentiality and in particular, will not reveal sensitive personal information such as your address and phone number to the other parent or to his or her lawyer.

However, clients should be aware that everything they communicate to Supervised Access will be documented and under certain circumstances may be disclosed; for example, when required by a court order, when a child protection agency or the police request information for an investigation, and so forth.

If you have any questions or concerns regarding your personal information being disclosed, please speak to your Program Coordinator.

Updating Your Information

You and your child's personal information, such as date of birth, health card number, income, telephone number, address and picture are all necessary in providing services to your family. It is important that the information be accurate and up-to-date. If any of your information changes while using our program, please inform us as soon as possible.

What is SEC's Policy regarding Access to Client Information?

SEC Supervised Access will allow clients and their lawyers to have access to the observation reports for a fee. Please be advised that you may only have access to your information if your case is active within our program.