Supervised Access Services Application Process

Declining Cases

Our centres reserve the right to decline or refuse cases, cancel or terminate visits if any of the following occurs:

• Parents do not provide the required personal information or fail to sign the necessary documents
• When the children are Crown Wards
• When we conclude there are safety risks we cannot manage
• A violation of the service agreement
• Parents decide to withdraw from our services for their own reasons
• The visiting parent misses three consecutive visits or a pattern of inconsistent visits emerges
• A parent arrives late for their visit or exchange
• The visiting parent arrives under the influence of alcohol or another substance
• A Children’s Aid Society becomes involved in the case