A Bridge to your Family's Future

SEC Supervised Access Complaint Process

Inquiry Procedure

We appreciate your feedback and take complaints seriously.

If you have a complaint regarding access centre staff or practices, we invite you to address this complaint directly with the appropriate staff member. If you are not satisfied with the results of your discussion, please contact the person’s supervisor and escalate the issue as required.

You may also address your complaint in writing to the Director, Supervised Access Services at supervised.access@socialenterprise.ca or by post to:

Social Enterprise for Canada
Director, Supervised Access Services
17705 Leslie Street, Suite 11
Newmarket, ON L3Y 3E3