Parent trusted. Kid approved.

Frequently Asked Questions


What do I need to submit prior to my child's first day?

Please submit the following:

  • Completed Registration Forms

  • signed Parent Agreementt

  • Payment for Registration Fee (one-time non-refundable)

  • 2 week deposit and post dated cheques or Pre Authorization Debit Form for the monthly fee


Will I receive a refund if my child is absent from the program?

No, fees are calculated based on operational costs. Therefore, monthly fees remain the same regardless of absences.

If I require care for my child after 6:00 pm, can one of the staff care for my child?

No, staff members are strictly prohibited from caring for families outside of the centre.

What is your program withdrawal policy?

We require 2 weeks written notice of withdrawal from the program. If notice is given, your deposit will be refunded to you or applied to your last 2 weeks of care.

Can my older child, other family member or friend pick up my children from the centre when I am running late?

Notification must be given to the centre if anyone other than those listed as emergency pick up persons will be arriving to pick up your child. All pick up persons must be 18 years of age or older.

My child is a picky eater: can I send lunches or snacks that I know he/she will like?

Nutritious morning and afternoon snacks will be provided. All snacks are prepared fresh daily and meet all nutritional and Public Health guidelines. Peanuts and nut products are not served or used in any food preparation for the Centre. The weekly menus are posted and new ideas are always welcome.

It is vital that parents let the staff know of any allergies, food restrictions or intolerances their child may have and the reaction to expect or any changes to your child’s health