SEC Child Care Programs and Services

Arrivals, Departures and Late Pick-Ups

We ask parents to ensure their child arrives safely at the centre every day.

To make your child feel safe and secure, we recommend you establish fixed hours for pick-up and drop-off.  Children will only be allowed to leave the program with a parent or a designated adult, unless otherwise arranged by a parent or guardian.  Please notify staff in advance of any changes to this arrangement. Designated adults must present photo identification prior to picking up a child. 

Please advise us as soon as possible if your child will be late, unable to attend, or leaving early. We ask that you leave a message on the answering machine, which is available after hours. We also request that you advise us promptly when your child is ill and tell us what the illness is.  Refunds will not be given for the days or partial days when your child is absent from the program.

Late Pick-Up and Emergency Protocol

If you are unable to arrive at the Centre by 6:00 pm, it is vital that you call and let staff know what time you expect to arrive, as we have emergency protocols that will take effect if we receive no prior notice.  If you are running late, it is critical that you advise us of your status, even if it requires that you pull off the road to place a call. 

If our staff members have not heard from you by 6:15 pm, and are unable to reach you, they will call your alternate contact person(s) and try to arrange for pick-up of your child. If alternate arrangements for pick-up are made, a message will be left at home and on your mobile phone(s).

If staff cannot reach your alternate contact person(s) by 6:30, they will use public information sources to obtain information on road closures, traffic delays, etc. to attempt to determine if you have been delayed.   We will continue to try to contact your alternate contact person(s). 

If staff has not received word by 7:00 pm, they will contact emergency services of the Children’s Aid Society. A Children’s Aid worker will pick up your child and arrange for temporary care for him/her. A message will be left at home and on your mobile phone(s).

Because of legal and insurance regulations, our staff is prohibited from transporting your child(ren).

PLEASE NOTE THAT THE CONTINUAL LATE PICK-UP OF YOUR CHILD MAY RESULT IN TERMINATION OF CHILD CARE SERVICES.